Basically what I have found is that people, unknowingly, are adding contacts directly to their Android phone. That means that on other email, contacts, calendar viewers like Outlook, Mac Mail, your CRM, webmail, etc...it won't be there! Frustrating right?
First let's look at adding your Google G-Suite Account.
TEST that it works
HOW TO IMPORT LOCAL ANDROID CONTACTS TO YOUR GOOGLE ACCOUNT
WHENEVER YOU ADD, DELETE OR UPDATE ANY CONTACT ALWAYS MAKE SURE IT IS IN GOOGLE!